Terms of service
TERMS & CONDITIONS
These Terms & Conditions apply to all purchases made through the website of Sylvia & Roland, operated by Loli E Business. By accessing our website and placing an order, you agree to be bound by the terms outlined below.
If you do not agree with any part of these Terms & Conditions, please refrain from using our website.
For any questions regarding these terms, you may contact us at:
support@sylviaandroland.com
1. APPLICABILITY
These Terms & Conditions apply to all offers, orders, and agreements concluded through the Sylvia & Roland website.
By placing an order, you confirm that:
• You are at least the age of majority in your state or country of residence.
• You accept and agree to these Terms & Conditions in full.
Sylvia & Roland, operated by Loli E Business, reserves the right to update or modify these terms at any time without prior notice. The version published on the website at the time of purchase shall apply.
2. PRODUCT INFORMATION
We strive to provide accurate and up-to-date product descriptions, images, pricing, and availability information.
However:
• Minor variations in color, size, or appearance may occur due to screen settings or production differences.
• Typographical errors, pricing errors, or unintentional inaccuracies may occur.
Sylvia & Roland reserves the right to correct any errors and to cancel or refuse orders placed based on incorrect information.
3. ORDERS & PAYMENT
Orders will only be processed after full payment has been successfully received and authorized.
Accepted Payment Methods
We accept:
• Credit Card (Visa, Mastercard, and other major providers)
• Apple Pay
• Google Pay
• Shop Pay
Available payment methods may vary depending on your location or device. Customers are responsible for ensuring that their selected payment method is valid and authorized.
Sylvia & Roland reserves the right to:
• Refuse or cancel any order in case of suspected fraud or unauthorized transactions.
• Cancel orders due to payment verification issues.
4. PROCESSING & DELIVERY
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Shipping Time
Estimated delivery time is typically 6–10 business days after dispatch, depending on the customer’s location.
Shipping Method
Orders are shipped through our logistics partners and international carriers.
Delivery times are estimates and may vary due to:
• Carrier delays
• Weather conditions
• High shipping volumes
• Circumstances beyond our reasonable control
Sylvia & Roland is not responsible for delays once the package has been handed over to the shipping carrier.
5. RETURNS & CANCELLATIONS
Please refer to our separate Return Policy for detailed information regarding:
• Return eligibility
• Refund conditions
• Cancellation procedures
Orders cannot be cancelled once they have been processed or shipped.
6. LIABILITY
Sylvia & Roland shall not be held liable for:
• Loss, theft, or damage after the package has been marked as delivered by the shipping carrier
• Delays caused by shipping carriers
• Incorrect shipping information provided by the customer
If tracking information confirms successful delivery to the address provided at checkout, responsibility transfers to the customer.
Customers are responsible for ensuring that their shipping address is correct at the time of purchase.
To the fullest extent permitted by applicable law, Sylvia & Roland’s liability shall be limited to the amount paid for the purchased product.
7. INTELLECTUAL PROPERTY
All content on the Sylvia & Roland website, including but not limited to:
• Text
• Product descriptions
• Images
• Logos
• Graphics
• Branding elements
is the exclusive property of Sylvia & Roland and may not be copied, reproduced, distributed, or used without prior written permission.
Unauthorized use may result in legal action.
8. COMPLAINTS PROCEDURE
If you have a complaint regarding our products or services, you may submit it in writing via:
support@sylviaandroland.com
Please include:
• Your full name
• Order number
• Detailed description of the issue
We aim to respond within 3–5 business days.
9. GOVERNING LAW
These Terms & Conditions are governed by and interpreted in accordance with applicable international e-commerce laws.
Any disputes arising from or relating to these Terms & Conditions shall be handled in accordance with the applicable jurisdiction of the operating business.
10. CONTACT
Sylvia & Roland
Operated by: Loli E Business
Email: support@sylviaandroland.com
Instagram: sylviaroland.us
Facebook: Sylvia & Roland
Thank you for choosing Sylvia & Roland.
We appreciate your trust and are committed to providing a professional and transparent shopping experience.