Contact information
CONTACT US
At Sylvia & Roland, we value excellent customer service and are always here to assist you. Whether you have a question about your order, shipping, returns, or our products, our support team is ready to help.
Customer satisfaction is our priority, and we aim to respond to all inquiries as quickly as possible.
CUSTOMER SUPPORT
Email: support@sylviaandroland.com
Our support team is available Monday to Friday.
We typically respond to all inquiries within 6–12 hours.
ORDER SUPPORT
If you are contacting us regarding an order, please include the following information in your message so we can assist you faster:
• Your order number
• The email address used for the order
• A brief description of your question or request
COMMON SUPPORT REQUESTS
You can contact us for assistance with:
• Order status and tracking
• Shipping and delivery questions
• Returns and refunds
• Product information
• Payment questions
• Address updates (within 24 hours of placing your order)
SOCIAL MEDIA
You can also connect with us on social media:
Instagram: sylviaroland.us
Facebook: Sylvia & Roland
BUSINESS INFORMATION
Brand: Sylvia & Roland
Operated by: Loli E Business
RESPONSE TIME
We strive to respond to all customer inquiries within 6–12 hours. During peak periods or sales events, response times may be slightly longer.
Thank you for shopping with Sylvia & Roland.
We appreciate your trust and look forward to assisting you.